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TGI FRIDAYS
Lifting the weight of the week
Reinterpreting the Friday feeling for a new moment of social openness
SVA Masters in Branding (2024)
Developed for Brand Failures, a course led by Tosh Hall at JKR within the SVA Masters in Branding program, this project proposed a strategic repositioning to restore the cultural relevance of a declining brand.
The Original Friday Feeling

TGI Fridays emerged alongside what we now recognize as the post-work social scene. The brand gained traction by offering young professionals a casual yet lively atmosphere to gather, flirt, celebrate, and extend the day into something memorable.

Losing the Spark

Over time, casual dining has become a sterile and the social electricity that made these spaced a staple in American nightlife has faded. Restaurants competed on menu items, promotions, and convenience while the social energy that once defined the category dissapeared.

Fridays has lost the distinct role they once made it memorabel in people's lives.

The Ultimate Wingwoman

The strategy reframes the brand as the Ultimate Wing Woman: attentive, energizing, and slightly unexpected. A brand that nurtures the night through an environment centered on bold women and social ease.

As TGI Fridays embraces this persona, the brand recommits to its iconic role of lifting the weight of the week and setting the night in motion.

Role

Cultural Reframing
Audience Strategy
Experience Direction
Brand Narrative

Team

Dyna Rivera
Lizy Ainsworth
Srushti Pokerna
Ashley O'Connor

Brand Activations
Making Friday a Feeling
The Ultimate Wing Woman character yeilded three pillars: caring, exciting, and unconventional.  

Each activation expresses those traits through behavior, interaction, and atmosphere, presenting the brand's values as lived moments.
Meet someone, In person
A return to physical presence in a digital world. With an analog dating wall, connection happens live in the room.
Drinks that set the tone
A cocktail program designed around momentum, and just the right amount of attitude.
built to be safe
Safety is built into every aspect of the Fridays experience from staff training to spatial cues.
Not so uniform
The unmistakable stripes return as a flexible system where each team member chooses how to wear them.
Back to where it began
The NYC  flagship reopens in its original location. A contemporary expression of the endurng Fridays’ spirit.
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